RETURNS

Change of Mind

At Love That Homewares, we are happy to offer you a credit note for change of mind on rugs only within 7 days of receipt of the order.

Contact us at hello@lovethathomewares.com.au, include your name, the order number and/or invoice number and reason for exchange and we will reply with instructions for returning the goods. Please do not attempt to return the items before contacting us (you may be responsible for any associated expenses if you do so).

All returned items must be unused, in the condition received, with original packaging, and taped securely with a copy of the invoice included. You will be responsible for the item being returned in a saleable condition. i.e Packaged well for transport to prevent any damage with couriers.

Additionally, there will be a $100 administration, freight and handling fee charged for change of mind. This will be deducted from the credit note.

Damages

Please do not attempt to return the items before contacting us (you may be responsible for any associated expenses if you do so).

We take extra care with our quality and our packing, however, sometimes things can go wrong. Please let us know immediately if an item ordered is damaged. Email a photograph/s of the damage to hello@lovethathomewares.com.au along with your name and order number and/or invoice number. We will contact you within 2 business days, and once assessed and approved by our team, we will proceed with the return process. We will arrange a replacement part or item for you, if a replacement is not available, we will issue a credit for the full sale price or refund via the original payment method.

Depending on the banking institution, this may take up to an additional 10 business days after the credit is applied by Love that Homewares for it to be available as credit and to appear on the bank statement.

Warranty

Please do not attempt to return an item before contacting us (you may be responsible for any associated expenses is you do so).

Please email hello@lovethathomewares.com.au to submit a warranty claim for assessment, with a description of the fault and a photograph/s where appropriate along with your name and order number and/or invoice number. We will contact you within 2 business days. Once assessed by our specialists, our customer service team will contact you to proceed with the warranty claim process.